Other services
Overview
glueckkanja-gab (GKGAB) can provide support for Office 365 products that do not have an explicit service description via the On-Demand services. The requests can be taken as Change and handled either through our third level or explicit consultants. Please note that support cannot be guaranteed for all products and topics.
Products that fall under this description:
- Power Bi
- Power Apps
- Power Automate
- Yammer
- Bookings
- Forms
- Lists
- MyAnalytics
- Planner
- Stream
Cost base
All requests posted for the above products will be charged on a time and materials basis through the On-Demand services. The provision of our service delivery team and all request handling is included in the service.
On-Demand services and tasks
The tasks and services described in the following section are not included as part of the Service but may be requested and delivered via On-Demand Services.
Ramp-Up
The initial commissioning and setup of our service is defined as ramp-up and is not part of our service. The ramp-up can be carried out via on-demand services or consulting services.
Customer requests and incidents
All requests and incidents posted for the above products will be treated as a normal change and serviced through On-Demand services.
Prerequisites
Services
An IT-Service agreement with glueckkanja-gab is required. The glueckkanja-gab Service Level Agreement and Request definitions also apply to this Service Description.
The Identity Module is required as the basis for the Office 365 Module.
Technical requirements
License
The Customer is responsible for the correct licensing of all Microsoft services used and affected.
Optional
- Optionally, the customer can add one of the on-call duty packages (defined in more detail in the Service Level Agreement).